Glossary
Property Management System (PMS)
Core system for hospitality to manage rooms, reservations, housekeeping, and billing.
A PMS handles reservations, folios, housekeeping, and guest services. It is the operational hub for hotels and accommodations.
PMS platforms like our PMS platform integrate with CM for distribution, RMS for pricing, POS for on-property spend, and CRM for guest profiles. Key workflows include check-in/out, room assignment, billing, and tasking for housekeeping/maintenance.
A modern PMS exposes APIs and automations for upsells, keyless entry, and incident handling. Accurate PMS data underpins revenue reporting, forecasting, and reconciliation with payment processors and ERP.